superbo99 Casino and Sportsbook Player Data Protection

This page describes what we collect when you use superbo99 and how we keep that data protected. We take your privacy seriously. At superbo99, we handle your email address, payment details, identity documents, and gameplay records with care and in compliance with Indonesian data protection standards.

We collect personal information only when necessary—to open your account, process your deposits and withdrawals, verify your identity, prevent fraud, and support you when you contact us. Every piece of data serves a specific purpose. We do not sell your information to third parties, and we limit access to our internal teams and trusted processors who help us run the platform.

If you have questions about how your data is used on superbo99, our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang is available to answer. We also explain your rights below—you can request access to your data, ask us to correct it, or request deletion in certain cases.

What Data We Collect on superbo99

We collect information in three main ways: when you register, when you fund and withdraw, and when you play on superbo99.

During registration: We ask for your email address, password (which we encrypt), full name, phone number, and date of birth. We use this to create your account and identify you.

For account verification (KYC): We ask you to upload a photo of your government ID and a selfie. We use this to confirm your identity and prevent fraud. These documents are stored separately and deleted after verification is complete, unless we need to keep them for regulatory compliance.

During gameplay: We record your bets, wins, losses, and game history. We do this to settle disputes fairly and detect suspicious patterns. We also collect your IP address, browser type, and device type so we can troubleshoot technical issues and detect unauthorized access.

How We Use Your Data

We use your data for these purposes:

• Account management—creating your account, processing your login, managing your balance
• Payment processing—routing your deposits and withdrawals to the correct payment providers
• Identity verification—confirming you are who you claim to be, in line with anti-money-laundering regulations
• Fraud detection—monitoring for suspicious activity such as multiple accounts or unusual betting patterns
• Customer support—responding to your questions and complaints, investigating disputes
• Service improvement—understanding how players use superbo99 so we can improve the platform
• Legal compliance—keeping records for tax authorities and financial regulators as required by law

We do not use your data for marketing or profiling unless you have explicitly consented. If you receive promotional emails about new games or seasonal offers during Idul Fitri, Idul Adha, Imlek, or Nyepi, you can unsubscribe at any time by clicking the link in the email.

Payment data

Encrypted and processed only by authorized payment providers

ID documents

Used for KYC verification, deleted after compliance period ends

Gameplay records

Kept for 7 years to settle disputes and comply with financial regulations

Support conversations

Retained for 3 years to reference your interaction history

Third Parties and Data Processors

We do not sell your data, but we do share it with partners who help us operate superbo99:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment gateway providers, and banks (online payment, e-wallet, mobile banking, local payment) receive your payment information to complete deposits and withdrawals
• Cloud hosting providers: Our servers may sit outside Indonesia; these providers sign strict data-protection agreements with us
• Compliance and fraud vendors: We use third-party tools to check for suspicious activity and verify identities
• Customer support systems: Chat and email platforms we use to communicate with you store conversation logs

All third parties sign contracts requiring them to protect your data and use it only for the purposes we specify. We remain responsible for their handling of your information.

Your Rights and Data Access

You have the right to request access to your personal data on superbo99. Contact our support team and we will provide a copy of what we hold about you within 10 business days. You can also request that we correct inaccurate information (such as a misspelled name) or delete your data in certain circumstances—for example, if you close your account and have no outstanding balance or disputes.

We cannot delete data that must be kept for legal reasons, such as gameplay records needed to settle a dispute or financial records required by tax authorities. But we will tell you which data cannot be deleted and why.

Cookies and Tracking

We use cookies to keep you logged in and to remember your preferences (such as preferred language or table stake levels). These are essential for superbo99 to function. We also use analytics cookies to understand how many players visit the site and which games are most popular. These cookies do not identify you personally.

You can disable cookies in your browser settings, but doing so may prevent superbo99 from working properly. Some browsers allow you to control which cookies are set—feel free to adjust these settings as you prefer.

Our Data Protection Commitment

We at superbo99 commit to protecting your privacy and handling your data responsibly. Your personal information is not shared with marketers, brokers, or unrelated third parties. It is used only to operate the platform, comply with law, and provide you with customer support.

We review this privacy policy regularly and update it when our practices change. If we make material changes—such as sharing data with new processors or retaining records longer—we notify all active superbo99 players before the changes take effect. Continued use of superbo99 after the notification period means you accept the updated policy.

If you have concerns about how your data is handled on superbo99, contact our support team via chat, email, or phone. We respond to privacy inquiries within 5 business days. Your privacy matters to us, and we are committed to keeping your trust.